Additional Job Listings

• Location:New York
• State:NY
• Salary:$170K
• 

Job Types:

Networks & Systems

Data IT are one of the eight global streams within the Investment Bank’s IT group, and provides technology and business process support to the Operations function at the bank. This includes a broad range of stakeholders throughout the Investment Bank including the Front Office business lines, Finance, Operations, Credit and Legal & Compliance. The applications deployed by Data IT enable the sourcing and distribution of high-quality instrument, partner and reference data throughout the firm.
The Data IT applications portfolio consists of currently 30 applications, 13 of them labelled as business survival critical. Technologies used are Sybase and Oracle databases mainly on Unix systems. Additional technologies used range from IBM Mainframe to Linux, J2EE environment with Web Sphere and Tomcat, Informatica as ETL tool, Autosys as scheduler and Business Objects for reporting.

Data IT provides daily operational support for these applications through a two tiered Global Service Delivery team (GSD). This role is to manage the US Level 2 GSD team, directly managing four team leaders, whom each have between 1 and 3 support analysts reporting directly to them.

This role reports to the Global Head of Data IT GSD, and has 5 main elements:

Team Management: directly managing the US team, and providing technical and process leadership to the wider Data IT GSD team

Service Delivery: managing serious incidents, ensuring problems are followed up with the relevant teams and resolved, identifying and delivering on opportunities for service improvement

Change Management: working with Application Development and Infrastructure teams to ensure production readiness criteria are met for planned changes, with GSD prepared to support implementations

Service Assurance: ensuring application and support service levels are maintained (such as availability, performance, incident and request resolution times, etc), capacity reviews are performed, BCP plans are maintained and tested, Operational Risk and Audit reviews are completed on time, and upgrades to infrastructure are planned and performed

Client Relationship Management: interacting with local clients and stakeholders, to ensure service and team performance is optimal

The role will include regular on call duty and weekend release oversight work on a rotational basis.

• Knowledge of software development methodologies and best practices, including agile methodologies & ITIL.
• The ability to master new technology, and effectively adapt knowledge and skills
• A depth and breadth of technology skills, with experience of managing service delivery that is dependant on the below technologies (listed in priority order):
• Database technologies (Oracle, Sybase, SQL Server)
• Web framework technologies (J2EE, .NET, Struts, Websphere)
• Job scheduling technologies (Autosys, cron)
• ETL technologies (Informatica, Ab Initio)
• Excellent communication skills, both verbal and written, with the ability to interact well with both Business users and technical personnel, and resolve any conflicts between teams
• A proven ability to independently manage a team of other managers/leads
• The capability to work collaboratively in a mixed resource global team, or independently on your own.
• The skills to mentor, develop, coach and lead teams both within and outside of your management reporting line
• An interest/knowledge of reference data.
• Strong analytical and problem solving skills, to enable timely resolution of system problems.
• The ability to question and challenge the change plans put forward by all teams, to ensure application stability
• A history of proactively seeking ways to provide a better service e.g. implementing new products or enhancements.

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